1. General Information:
Q1.1: What types of products does D’Capri Furniture offer? A1.1: D’Capri Furniture specializes in beds, bedroom sets, and mattresses. Our wide range includes various styles, sizes, and materials to suit your preferences.
Q1.2: Do you have physical stores, or is D’Capri Furniture an online-only retailer? A1.2: Yes we have two physical stores: 356 W 21st St, Hialeah, FL 33010 and 3645 NW 7th St, Miami, FL 33125. You can explore our extensive product range and make purchases through our website.
2. Product Information:
Q2.1: What sizes of beds and mattresses are available? A2.1: We offer a variety of bed sizes, including Twin, Full, Queen, and King, along with corresponding mattress sizes. Check the product descriptions for specific size details.
Q2.2: Can I purchase individual pieces of a bedroom set, or are they only sold as complete sets? A2.2: You have the flexibility to purchase individual pieces or complete bedroom sets, depending on your needs and preferences. Mix and match to create your ideal bedroom ensemble.
Q2.3: Are the mattresses sold separately, or do they come with the beds in the sets? A2.3: In most cases, mattresses are sold separately from bed frames and bedroom sets. This allows you to choose the mattress that best suits your comfort preferences and requirements.
3. Ordering and Delivery:
Q3.1: How can I place an order with D’Capri Furniture? A3.1: Simply browse our website, select the desired items, and add them to your cart. Follow the checkout process to complete your order. If you encounter any issues, our customer service team is ready to assist you.
Q3.2: What payment methods do you accept? A3.2: We accept a variety of payment methods, including major credit cards and secure online payment options. You can find more details during the checkout process.
Q3.3: How is shipping and delivery handled? A3.3: We offer standard and express shipping options. Once your order is processed, you will receive a confirmation email with tracking information. Please refer to our Shipping and Delivery Policy for more details.
For more information please see Shipping and Delivery policy
4. Returns and Exchanges:
Q4.1: What is your return policy if I am not satisfied with my purchase? A4.1: We have a Return and Exchange Policy in place. If you are not satisfied with your purchase, please contact our customer service team within 30 days of receiving your order. For more details, refer to our policy.
Q4.2: Can I exchange a mattress if it’s not comfortable for me? A4.2: Due to hygiene reasons, we cannot accept returns or exchanges on mattresses once they have been used. Please choose your mattress carefully and refer to our policy for more information.
For more information please see Refunds, Exchange and Returns Policy
5. Customer Support:
Q5.1: How can I reach D’Capri Furniture customer support? A5.1: Our customer service team can be reached via [email protected]. Feel free to contact us with any questions, concerns, or assistance needed. We are here to help!
These FAQs cover general information about D’Capri Furniture, our products, and the ordering process. If you have specific inquiries or require further assistance, please don’t hesitate to reach out to our dedicated customer service team.