Thank you for shopping at D’Capri Furniture. We appreciate your business and strive to provide high-quality products and excellent customer service. Please review our Refund and Exchange Policy carefully before making a purchase.
1. Returns and Refunds
1.1 Damaged or Defective Items: We take utmost care in packaging and delivering your furniture. In the rare event that you receive a damaged or defective item, please contact our Customer Service team within 7 days of receiving your order. We will arrange for a replacement or refund, including any shipping fees incurred.
1.2 Incorrect Items: If you receive an incorrect item, please notify us within 7 days of receiving your order. We will arrange for the correct item to be sent to you, and we will cover any return shipping costs.
1.3 Change of Mind: We understand that sometimes preferences change. If you wish to return an item due to a change of mind, you may do so within 30 days of receiving your order. Please note that the item must be in its original condition, unused, and with all original packaging. Return shipping costs will be the responsibility of the customer, and a restocking fee may apply.
2. Exchanges
2.1 Exchanging Damaged, Defective, or Incorrect Items: If you received a damaged, defective, or incorrect item and would like to exchange it for the same product, please contact our Customer Service team within 7 days of receiving your order. We will arrange for the exchange, and we will cover any return and reshipping costs.
2.2 Exchanging Due to Change of Mind: If you wish to exchange an item due to a change of mind, please contact our Customer Service team within 30 days of receiving your order. The item must be in its original condition, unused, and with all original packaging. Exchange shipping costs will be the responsibility of the customer, and a restocking fee may apply.
3. Refund Process
3.1 Initiating a Refund or Exchange: To initiate a refund or exchange, please contact our Customer Service team at [email protected] with your order number, a description of the issue, and, if applicable, supporting photographs.
3.2 Approval and Return Authorization: Our Customer Service team will review your request and provide you with instructions on how to proceed. Please do not return any items without receiving proper authorization.
3.3 Return Shipping: For returns due to a change of mind or customer error, return shipping costs are the responsibility of the customer. For damaged, defective, or incorrect items, we will provide a pre-paid shipping label for both the return and exchange.
3.4 Refund or Exchange Processing Time: Once we receive the returned item, we will inspect it and process your refund or exchange within 7 business days. Refunds will be issued to the original payment method.
4. Exceptions
4.1 Custom or Made-to-Order Items: Unfortunately, we cannot accept returns or offer refunds for custom or made-to-order items unless they are damaged, defective, or incorrect.
4.2 Clearance and Final Sale Items: Clearance and final sale items are non-refundable and non-exchangeable.
5. Contact Information
If you have any questions or concerns regarding our Refund and Exchange Policy, please contact our Customer Service team at [email protected].
D’Capri Furniture reserves the right to update or modify this Refund and Exchange Policy at any time without prior notice. Please check our website for the most up-to-date information.
Thank you for choosing DCapri Furniture. We appreciate your trust in our products and services.